FAQ

Welcome to DreadOut Official Store.

You can shop our product through our online store.
The following terms and conditions guide the use of and commerce in our online store.
These terms and conditions may be adjusted from time to time. Please read before making an online purchase at DreadOut Official Store.

If you have any questions please contact our customer service for help at store@digitalhappiness.net.
All merchandise remains our property until payment is fulfilled. Any attempts of frauds will be reported to the police. DreadOut Official Store reserves the right to cancel, hold on to, or further investigate an order at suspicion, even if delivery time is affected.

Shipping & Delivery
All shipments are sent by EMS Pos Indonesia or JNE. The order will be sent to the address you enter at the checkout. The shipping country is chosen at checkout. Estimated delivery time is 7-14 working days for International order and 2-7 days for local order.

Our shipping fees are based on per item purchase. We are using flat rate shipping fees for International order and free shipping for Indonesian/local order. We only ship during office hour Monday – Friday 9AM to 3PM GMT+7

Payment
You have the following options:
– Paypal (International)
– Bank Transfer (Indonesia only)

You have the right to return a product or exchange the product within 14 days from receiving the goods if the product you receive is defective. Please keep in mind that the returned goods must be in a condition, we are unable to take back products that have been processed or used. Returns that are damaged or soiled, washed, altered or worn may not be accepted and may be sent back to the customer.

There are no refunds for purchased items, only the possibility to exchange with another product or receive a credit note.
When returning or exchanging a product you pay for the shipping cost. Return the product together with your receipt to this address:

Jl Biologi 22, Cigadung
Bandung 40191
Indonesia

Promo buy 3 get 1 free
Pick any 3 t-shirts, put in the cart and check out, write down your free t-shirt in the Order Notes (e.g. DreadOut Pocong Assault White – S) and you’ll get extra 1 t-shirt.

Force majeure
in case of war, civil war, revolution, riot, strike, lockout, blockade, natural disaster, measures by public authority or similar circumstances we will apply to force majeure. This means that these terms & conditions can not or only partly be performed. If this occurs we will try to inform you about this.

Buy 3 Tees and get 1 Free DreadOut Tees

Free shipping for Indonesian shopper